Finsbury Park Cleaner Privacy Policy

This Privacy Policy explains how Finsbury Park Cleaner collects, uses, stores and protects your personal data. It applies to all Finsbury Park Cleaner customers and prospective customers in our service area, including anyone who visits our website, contacts us, or uses our cleaning services.

We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act, and to handling your information lawfully, fairly and transparently.

Who we are and scope of this policy

Finsbury Park Cleaner is a cleaning service provider operating in the Finsbury Park area and surrounding neighbourhoods. This Privacy Policy applies to all customers, former customers and prospects in our service area, regardless of how you contact us or book our services.

By using our services or providing your personal data, you acknowledge that you have read this Privacy Policy. We may update this Policy from time to time to reflect changes in the law or our practices. Any updated version will apply from the date it is published.

Personal data we collect

We collect and process different categories of personal data depending on how you interact with us. The main types of information we collect are:

Identification and contact details including your name, home address, service address, billing address, and any contact information you choose to provide, such as your preferred communication channels.

Service and booking details including information about the type of cleaning services you request, property characteristics relevant to the service, access instructions that you choose to share, booking dates and times, job notes and any special preferences.

Payment and transaction information including records of payments made, amounts, dates, methods of payment and related billing information. Card details are not stored by us if you pay through a third party payment provider; in such cases, the provider processes your card data as a separate controller or processor.

Communication records including emails, messages, and notes from phone conversations relating to enquiries, quotations, bookings, complaints and feedback.

Technical data when you use our website including your IP address, browser type, general location data derived from your IP, and other information needed for security, analytics and improving our services. This may be collected through cookies or similar technologies where permitted by law.

Optional feedback and marketing preferences including any reviews you provide about our services and your choices about receiving marketing communications.

Lawful bases for processing your data

We only process your personal data when we have a lawful basis to do so under data protection law. Depending on the situation, we rely on the following legal grounds:

Performance of a contract where processing is necessary to provide our cleaning services, manage your bookings, process payments, and handle related communications before, during and after your contract with us.

Compliance with a legal obligation where we are required to keep certain records for tax, accounting or regulatory purposes, or to respond to valid requests from public authorities.

Legitimate interests where we have a reasonable business interest that is not overridden by your rights and freedoms. This includes managing our business, improving our services, handling enquiries and complaints, preventing fraud and ensuring the security of our systems and staff.

Consent where you have clearly given us permission for specific processing activities, for example, to receive optional marketing communications. You can withdraw your consent at any time, which will not affect the lawfulness of processing before withdrawal.

How we use your personal data

We use the personal data we collect for the following main purposes:

To provide and manage cleaning services including processing enquiries, issuing quotes, confirming bookings, planning and delivering services at your property, and providing customer support.

To manage payments and billing including processing payments via our chosen payment providers, maintaining invoices and transaction records, and managing any refunds or disputes.

To communicate with you including responding to your enquiries, sending booking confirmations and reminders, notifying you about changes to appointments or services, and responding to complaints or feedback.

To improve our services including analysing how customers use our services, monitoring satisfaction, training our staff and developing new offerings.

For security, fraud prevention and legal purposes including protecting our staff and customers, enforcing our terms and conditions, resolving disputes, and meeting our legal or regulatory obligations.

For marketing where permitted by law and, where required, with your consent, including sending you information about services that may be relevant to you. You can opt out of marketing at any time.

Data retention and storage periods

We keep your personal data only for as long as is necessary for the purposes for which it was collected, and to meet any legal, accounting or reporting requirements.

Customer and booking records are generally kept for a period necessary to provide services and for a reasonable period afterwards to handle queries, complaints or potential legal claims. Financial and transaction data is typically retained for the period required by tax and accounting laws.

Communication records are retained for as long as is necessary to manage our relationship with you and to improve our services. Marketing data is retained while you remain subscribed to marketing communications or until you object or withdraw consent.

When data is no longer needed, we will securely delete or anonymise it, ensuring that it can no longer be associated with you.

Data processors and third party recipients

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These service providers are only permitted to process your data in accordance with our instructions and for specified purposes, and they must implement appropriate security measures.

The types of processors and recipients we may use include:

Payment processors that handle card and electronic payments on our behalf.

IT and software providers that support our booking systems, communication tools, email services and data storage.

Professional advisers such as accountants who help us meet our legal and financial obligations.

Where required by law, we may also share data with public authorities or law enforcement agencies. We do not sell your personal data.

International transfers

Some of our service providers may store or process data outside the United Kingdom or the European Economic Area. Where this occurs, we will ensure that appropriate safeguards are in place so that your personal data remains protected to a standard essentially equivalent to UK and EU data protection law. This may include using standard contractual clauses or ensuring that the destination country has an adequacy decision.

Security of your personal data

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, disclosure or destruction. These measures may include access controls, secure storage, encryption and staff training on data protection responsibilities.

While we work hard to protect your information, no method of transmission or storage can be guaranteed as completely secure. You also play a role in keeping your data safe, for example, by safeguarding any reference numbers or login details you use to access our services.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. These include:

The right of access you can request a copy of the personal data we hold about you and information about how we process it.

The right to rectification you can ask us to correct or complete inaccurate or incomplete personal data.

The right to erasure you can request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected and we have no legal reason to retain it.

The right to restrict processing you can ask us to limit the way we use your data in certain situations, such as while we consider a challenge you have made to its accuracy.

The right to data portability you can request that we provide you with certain personal data in a structured, commonly used and machine readable format, or ask us to transmit it to another controller where technically feasible.

The right to object you can object to processing based on our legitimate interests, including profiling, and to processing for direct marketing purposes. We will stop such processing unless we have compelling legitimate grounds to continue or it is required for legal claims.

Where we rely on your consent, you have the right to withdraw that consent at any time. This will not affect processing carried out before withdrawal.

How to exercise your rights or raise concerns

If you wish to exercise any of your data protection rights or have questions or concerns about how we handle your personal data, you can contact us using the contact details provided on our website or in your service documentation.

You also have the right to lodge a complaint with your local data protection authority if you believe that your data protection rights have been infringed. We would, however, appreciate the chance to deal with your concerns first, so we encourage you to contact us in the first instance.

This Privacy Policy applies to all customers and prospective customers of Finsbury Park Cleaner within our service area and is intended to provide clear and transparent information about our data protection practices.