Finsbury Park Cleaner Service Terms and Conditions

These Terms and Conditions set out the basis on which Finsbury Park Cleaner provides cleaning services to residential and commercial customers. By placing a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a service.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means any individual, company or organisation that requests or purchases cleaning services from Finsbury Park Cleaner.

Company means Finsbury Park Cleaner, the provider of cleaning services.

Cleaner means any employee, worker, subcontractor or representative engaged by the Company to perform the cleaning services.

Services means the cleaning or related services that the Company agrees to provide to the Customer.

Premises means the property or properties where the Services are to be performed.

Agreement means the contract between the Customer and the Company incorporating these Terms and Conditions, as amended from time to time.

2. Scope of Services

The Company provides domestic and commercial cleaning services, which may include regular cleaning, one off deep cleaning, end of tenancy cleaning, after builders cleaning, and other related services as agreed with the Customer at the time of booking.

The specific tasks and areas to be cleaned will be agreed during the booking process. Any additional or specialised tasks that fall outside the agreed specification may incur extra charges and are subject to the availability and approval of the Company.

The Company reserves the right to decline any booking or to refuse to provide particular Services where it considers that the Premises are unsafe, inaccessible, or otherwise unsuitable for the Services to be performed.

3. Booking Process

Bookings can be made by the Customer through the Company’s accepted communication channels. By making a booking, the Customer confirms that they are legally capable of entering into binding contracts and that they are the owner, tenant, or authorised occupier of the Premises.

The Customer must provide accurate and complete information, including the size and condition of the Premises, the type of Services required, and any access or parking restrictions. The Company may rely on this information to estimate the time, cost, and resources required.

A booking is only confirmed once the Company has accepted it and provided confirmation to the Customer. The Company may request further information or clarification before confirming a booking.

For larger or more complex jobs, including end of tenancy or after builders cleaning, the Company may provide an estimate based on the information supplied and reserves the right to adjust the price if the actual condition or size of the Premises differs significantly from the description.

4. Access to the Premises

The Customer is responsible for ensuring that the Cleaner has safe and reasonable access to the Premises at the agreed time. This may include arranging keys, codes or entry via a concierge or third party.

If the Cleaner is unable to gain access to the Premises at the scheduled time, the visit may be treated as a late cancellation and charged in accordance with the cancellation policy set out in these Terms and Conditions.

The Customer must ensure that there is running water, electricity and adequate lighting available at the Premises during the provision of the Services. Where this is not available, the Company may cancel or suspend the Services and charge a reasonable fee for any costs incurred.

5. Customer Obligations

The Customer must provide a safe working environment for the Cleaner, including ensuring that the Premises are free from hazards that may present a risk to health and safety.

The Customer is responsible for securing valuable, fragile, or delicate items prior to the start of the Services. The Company will take reasonable care while providing the Services but cannot be held responsible for existing damage, excessive wear and tear, or items left in precarious positions.

The Customer must inform the Company in advance of any special requirements, including areas that should not be cleaned, surfaces requiring specific cleaning products, or items that must be handled with particular care.

6. Provision of Cleaning Products and Equipment

Unless otherwise agreed in writing, the Company will provide standard cleaning products and equipment required to perform the Services.

If the Customer requests the use of their own products or equipment, this must be agreed in advance. The Company will not accept responsibility for any damage or unsatisfactory results arising from the use of products or equipment supplied by the Customer.

The Company will use products that are appropriate for general cleaning tasks. If the Customer has allergies, sensitivities or preferences regarding certain products, they must notify the Company at the time of booking so that suitable arrangements can be made.

7. Pricing and Payment Terms

Prices for Services are provided based on the type of service, property size, and any specific requirements disclosed by the Customer. The Company reserves the right to vary its prices from time to time, but any changes will not affect confirmed bookings unless the scope of work changes.

Payment is due in accordance with the payment terms notified at the time of booking. The Company may require full or partial payment in advance, or may accept payment on completion of the Services, depending on the nature and frequency of the work.

The Customer authorises the Company to charge the agreed fees using the payment method supplied. For ongoing or recurring services, the Customer agrees that payments may be taken on a regular basis as agreed, until the arrangement is cancelled in accordance with these Terms and Conditions.

All fees are payable in pounds sterling. The Company may charge interest on overdue amounts at the statutory rate permitted under UK law until payment is received in full, and may suspend or cancel further Services if payment is not made on time.

8. Cancellations and Rescheduling

The Customer may cancel or reschedule a booking by giving the Company reasonable notice. Specific notice periods and charges may vary depending on the type of service and will be communicated at the time of booking.

Where the Customer cancels or reschedules a visit without sufficient notice, the Company may charge a cancellation fee up to the full cost of the booked service to cover time, administration, and loss of opportunity.

If the Cleaner is unable to access the Premises or commence work due to circumstances within the Customer’s control, this may be treated as a late cancellation.

The Company reserves the right to cancel or reschedule a booking where necessary due to events beyond its reasonable control, including staff illness, severe weather, or operational issues. In such cases, the Company will offer an alternative appointment as soon as reasonably practicable. Where no suitable alternative can be agreed, any prepayments for the affected appointment will be refunded.

9. Service Quality and Complaints

The Company aims to provide a professional and reliable service. If the Customer is dissatisfied with any aspect of the Services, they must notify the Company as soon as reasonably possible, and in any event within 24 hours of completion for one off cleans or within a reasonable period for ongoing services.

Where a complaint is justified, the Company may, at its discretion, offer to re clean the affected area, provide a partial refund, or offer a discount on future services. Any re clean must ordinarily take place within a reasonable period of the original service and is subject to the Premises being in substantially the same condition as at the time of the initial visit.

The Company’s liability in respect of service quality is limited as set out in the Liability section of these Terms and Conditions.

10. Waste Handling and Environmental Regulations

The Company will comply with applicable UK waste and environmental regulations when handling waste generated in the course of providing the Services.

General household and light commercial waste that can be placed in standard internal bins may be collected and bagged as part of the cleaning service, but the Customer remains responsible for the final disposal of their household or commercial waste using appropriate external bins or local authority collections.

The Company does not provide heavy waste removal, bulky waste removal, or specialist disposal services as part of standard cleaning visits. This includes, but is not limited to, construction debris, large furniture, electrical items, hazardous substances, clinical waste, or sharp objects.

The Customer must not request the Cleaner to dispose of hazardous or regulated waste. Any such materials must be handled and disposed of by the Customer in accordance with local authority guidance and UK environmental regulations.

11. Health and Safety

The Company will take reasonable steps to ensure that its Cleaners work safely and in accordance with relevant health and safety laws and guidance.

The Customer must not request any task that may place the Cleaner at risk, including working at unsafe heights, lifting excessively heavy items, or using equipment that they are not trained or authorised to operate.

The Company reserves the right for its Cleaners to decline any activity that they reasonably believe may be unsafe or outside the scope of normal cleaning services.

12. Liability and Insurance

The Company will maintain appropriate insurance in respect of its business activities, including public liability cover, subject to policy terms, conditions and exclusions.

While the Company will exercise reasonable care and skill in providing the Services, it shall not be liable for any loss or damage arising from or in connection with the following.

Wear and tear, pre existing damage, or defects in the Premises or their contents.

Discolouration, damage or deterioration of items that are old, fragile, improperly maintained, or unsuitable for normal cleaning methods.

Any loss or damage resulting from the use of products or equipment supplied by the Customer or from following the Customer’s explicit instructions against the Company’s advice.

Indirect or consequential losses, including loss of profit, loss of opportunity, or loss of enjoyment.

In any event, the Company’s total aggregate liability to the Customer in respect of any claim arising under or in connection with the Agreement shall not exceed the total amount paid by the Customer for the specific service visit giving rise to the claim, except where such limitation is not permitted by law.

Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

13. Keys and Security

Where the Customer provides keys or access devices to the Company, these will be handled with reasonable care. The Customer must not provide the Company with any alarm codes or security information that they are not comfortable sharing.

The Company will not be liable for any loss or damage arising from burglary or unauthorised entry unless it is proven that such loss was directly caused by the Company’s negligence in safeguarding keys or access details.

14. Personal Data and Privacy

The Company will collect and process personal data relating to the Customer for the purposes of managing bookings, providing the Services, processing payments, and handling enquiries and complaints.

The Company will handle personal data in accordance with applicable UK data protection law and will take reasonable steps to protect such data from unauthorised access, loss or misuse.

15. Amendments to These Terms

The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, regulation, business practices or the scope of services offered.

Any revised terms will apply to new bookings from the date on which they are published or communicated. For ongoing service arrangements, the Company will provide reasonable notice of any material changes. Continued use of the Services after such notice will constitute acceptance of the updated terms.

16. Termination

For recurring services, either party may terminate the Agreement by giving the notice period specified at the time of booking. The Customer remains responsible for paying for all Services provided up to the effective date of termination.

The Company may terminate the Agreement with immediate effect if the Customer breaches these Terms and Conditions, fails to make payment when due, behaves in an abusive or inappropriate manner towards any Cleaner or representative, or creates an unsafe working environment.

17. Events Beyond the Company’s Control

The Company will not be liable for any failure or delay in performing its obligations under the Agreement where such failure or delay is caused by events beyond its reasonable control. This may include, but is not limited to, extreme weather, transport disruptions, public health emergencies, power failures, or acts of government.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Agreement.

19. General Provisions

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

The Customer may not assign or transfer their rights or obligations under the Agreement without the prior written consent of the Company. The Company may assign or subcontract any of its rights or obligations under the Agreement, provided that this does not reduce the level of service to the Customer.

These Terms and Conditions, together with any service description or quotation expressly agreed with the Customer, constitute the entire agreement between the parties in relation to the provision of the Services and supersede any previous agreements, understandings or arrangements.