Privacy Policy - Finsburypark Cleaner

Finsburypark Cleaner is committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner. This Privacy Policy explains how we collect, use, store, share, and protect personal information relating to all Finsburypark Cleaner customers in our service area. It also explains your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

For the purposes of data protection law, Finsburypark Cleaner acts as the data controller in relation to the personal data described in this policy. This means we decide why and how your personal information is processed when you enquire about, book, receive, or manage our cleaning services.

2. Personal Data We Collect

We collect only the information necessary to provide our services, manage customer relationships, maintain records, and meet legal obligations. The types of personal data we may collect include:

Identity details such as your name and title.
Contact details such as telephone number, email address, and service address.
Booking and service information including appointment dates, service preferences, access instructions, and notes relevant to the cleaning work.
Billing information such as invoice records, payment status, and transaction references.
Communication records including messages, complaints, service feedback, and correspondence history.
Technical information if you interact with digital forms or online systems, such as basic device or usage data where applicable.
Special category data only where strictly necessary and usually only if you voluntarily provide it, for example information about access needs or health-related circumstances that affect service delivery. Where this happens, we apply additional safeguards.

We do not intentionally collect more information than required, and we do not seek to process unnecessary sensitive information.

3. How We Use Your Data

We use personal data for legitimate business and service purposes, including:

responding to enquiries and managing bookings;
delivering cleaning services at the requested property;
issuing quotes, invoices, and receipts;
recording service preferences and access instructions;
handling customer support, complaints, and service improvements;
maintaining business and financial records;
meeting tax, accounting, and legal requirements;
protecting the security and integrity of our operations;
defending or establishing legal claims where necessary.

We will only use your information for the purposes set out in this policy or for purposes compatible with those described here.

4. Lawful Basis for Processing

Under UK GDPR, we must have a lawful basis for each processing activity. Finsburypark Cleaner relies on the following lawful bases:

Contract

We process personal data where it is necessary to enter into or perform a contract with you. This includes taking bookings, providing services, managing appointments, and processing payment-related information.

Legal Obligation

We process certain data to comply with legal and regulatory requirements, including tax, accounting, record-keeping, and business compliance obligations.

Legitimate Interests

We may process data where it is necessary for our legitimate interests, provided these interests are not overridden by your rights and freedoms. Examples include managing customer relationships, maintaining service records, preventing fraud, improving operations, and handling service disputes.

Consent

Where required by law, we may ask for your consent before processing certain information, especially if it is sensitive or used for an optional purpose. You may withdraw consent at any time, without affecting processing already carried out lawfully.

5. Data Sharing and Processors

We may share personal data with trusted third parties where necessary to run our business and provide services. These third parties act as processors or, in some cases, independent controllers. We only share information where there is a lawful reason to do so and only with appropriate safeguards in place.

Processors may include:

Accounting and bookkeeping providers used for financial administration and tax compliance.
Payment service providers used to process card or electronic payments securely.
IT and software providers used for scheduling, record management, email systems, and data storage.
Professional advisers such as lawyers, insurers, or consultants where needed for business or legal support.
Regulatory or public authorities where disclosure is required by law or necessary to protect legal rights.

All processors are required to protect your data, use it only on our instructions, and maintain appropriate security. We do not sell your personal data.

6. International Transfers

Where personal data is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place. These may include adequacy regulations, standard contractual clauses, or other legally approved transfer mechanisms. We take reasonable steps to ensure your data remains protected to a standard consistent with UK GDPR.

7. Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including the fulfilment of our contract, legal compliance, dispute resolution, and record-keeping. Retention periods may vary depending on the type of information and why it is held.

Customer and booking records are retained for a period that allows us to manage ongoing service history and respond to queries.
Financial and tax records are kept for the period required by law.
Correspondence and complaint records may be kept for longer where necessary to resolve disputes or defend legal claims.

When information is no longer required, we will delete it securely or anonymise it so that it can no longer identify you. In some situations, we may need to retain limited information for legal reasons even after a customer relationship has ended.

8. Data Security

We use appropriate technical and organisational measures to protect personal data against accidental loss, unauthorised access, alteration, disclosure, or destruction. These measures may include access controls, password protection, secure storage, staff confidentiality obligations, and regular review of our data handling practices.

Although no system can be guaranteed completely secure, we take reasonable and proportionate steps to safeguard the information we hold.

9. Your Rights

Under data protection law, you have several rights in relation to your personal data. These rights may apply subject to certain legal conditions and exemptions.

Right of access - you may request a copy of the personal data we hold about you.
Right to rectification - you may ask us to correct inaccurate or incomplete information.
Right to erasure - you may request deletion of your data in certain circumstances.
Right to restrict processing - you may ask us to limit how your data is used in certain cases.
Right to data portability - you may request your data in a structured, commonly used format where applicable.
Right to object - you may object to processing based on legitimate interests or direct marketing, where relevant.
Right to withdraw consent - where processing is based on consent, you can withdraw it at any time.

You also have the right to lodge a complaint with the UK Information Commissioner's Office if you believe your data protection rights have been infringed. We encourage you to raise any concerns so we can address them directly and promptly.

10. Children’s Data

Our services are intended for adult customers and property-related service arrangements. We do not knowingly collect personal data directly from children. If any child-related information is incidentally involved in a service context, we handle it with care and only where necessary and lawful.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, our services, or our data practices. Any updated version will apply from the date it is made available. We recommend reviewing this policy periodically so you remain informed about how your data is handled.

12. Summary of Our Commitments

In summary, Finsburypark Cleaner processes personal data fairly, lawfully, and transparently. We collect only what we need, use it for clear business and legal purposes, retain it for appropriate periods, and share it only with trusted processors or where required by law. We respect your rights and take our obligations under GDPR seriously.

By using our services, you acknowledge that this Privacy Policy applies to all Finsburypark Cleaner customers in our area.